Terms and Conditions for Tree Surgeons Woolwich
These Terms and Conditions set out the basis on which Tree Surgeons Woolwich provides tree surgery, arboricultural, and associated site services to domestic and commercial customers. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to these terms. They are designed to create a clear, fair, and lawful framework for the supply of services, including the scope of work, booking arrangements, payment obligations, cancellation rules, liability limits, waste handling, and the governing law that applies to the agreement.
In these terms, references to “we,” “us,” and “our” mean the service provider trading as Tree Surgeons Woolwich. References to “you” and “your” mean the customer or any person acting on the customer’s behalf. These terms apply to all tree surgery services, including pruning, crown reduction, dismantling, stump-related work, hedge cutting, tree removal, and related arboricultural tasks, unless we agree otherwise in writing.
Important note: work involving trees and vegetation often carries inherent risks, including the possibility of falling material, uneven ground, hidden defects, and weather-related hazards. We therefore ask all customers to read these terms carefully before authorising work. 
If anything in the quotation, schedule, or specification conflicts with these terms, the written quotation or service agreement will take priority only to the extent expressly stated. Any other terms proposed by the customer are excluded unless we accept them in writing.
1. Booking Process
Bookings may be made following an initial enquiry, site assessment, survey, or other information provided by the customer. A booking is not confirmed until we have acknowledged acceptance of the job and, where applicable, received any required deposit or advance payment. We may ask for photographs, access details, tree location information, or other relevant information in order to prepare an accurate quotation. If the customer supplies incomplete or inaccurate information, the final scope, price, or timetable may need to be revised.
For many tree surgery jobs, an on-site assessment is required before a fixed quotation can be issued. This is particularly important where work depends on the condition of the tree, access limitations, nearby structures, utilities, conservation constraints, or the need for specialist equipment. Where a quotation is based on the customer’s description alone, the price may be adjusted if the actual site conditions differ materially from what was described. We will use reasonable skill and care in preparing quotations, but they remain subject to confirmation once work commences.
The customer is responsible for ensuring that we have safe, legal, and reasonable access to the site at the agreed time. This includes making arrangements for gates, driveways, parking, and any other access requirements. If access is restricted, delayed, or prevented, we may charge for additional labour, waiting time, or aborted attendance. We may also reschedule the appointment if weather conditions, safety concerns, or operational issues make it impractical or unsafe to proceed.
2. Scope of Services
We will carry out the services described in the quotation or service confirmation with reasonable care and skill. Unless expressly included, services do not automatically cover permits, statutory consents, traffic management, crane hire, specialist surveys, utility disconnections, or work on third-party property. The customer must ensure that any required permissions are obtained before the agreed start date. If the work must be paused or altered because such permissions are absent, we may charge for time already spent and for any unavoidable costs incurred.
Tree surgeons Woolwich may recommend a change to the agreed scope if, during the course of work, we discover decay, instability, hidden defects, nesting activity, protected species, underground services, or other issues that affect safety or feasibility. In such cases, we will explain the issue and seek approval before continuing where practicable. If urgent action is needed to protect people, property, or plant, we may take reasonable steps without prior approval, provided those steps are proportionate to the risk and consistent with professional practice.
Where waste removal is included, the quotation will usually specify whether arisings such as branches, timber, brushwood, and stump material will be removed from site or left for the customer. Any timber, mulch, or woodchip left on site is left at the customer’s request unless stated otherwise. Unless expressly agreed, logs, chips, and green waste remain the responsibility of the customer once work is completed. 
If the customer asks us to stack, cut, split, or store timber in a particular way, this should be stated in writing before the work starts.
3. Prices and Payments
All prices are quoted in pounds sterling and, unless stated otherwise, are exclusive of VAT and any other applicable taxes or charges. Quotations are based on the information available at the time and may be revised if the scope changes, hidden conditions arise, or the customer requests additional work. The final invoice will reflect the services actually delivered and any agreed variations. Tree Surgeons Woolwich may issue a revised estimate if the job changes materially after booking or if access, disposal, or site conditions increase the cost of performance.
Payment terms will be specified in the quotation or invoice. In many cases, payment is due immediately upon completion of the work, unless we agree otherwise in writing. We may require a deposit to secure larger projects, works involving specialist equipment, or bookings scheduled over multiple days. Deposits are used to reserve time and resources and may be non-refundable where cancellation occurs within the relevant notice period or where preparatory work has already been undertaken.
We accept payment by methods stated on the invoice or quotation. If an invoice remains unpaid beyond the due date, we may charge interest on overdue sums at the statutory rate applicable to business-to-consumer and business-to-business debts, where permitted by law, together with reasonable recovery costs. We reserve the right to suspend further work, withhold documentation, or refuse future bookings until outstanding sums are settled in full. Nothing in these terms limits any statutory rights you may have concerning disputed charges.
4. Cancellations, Delays, and Rescheduling
You may cancel or reschedule a booking by giving us notice as soon as reasonably possible. Where a deposit has been paid, entitlement to a refund will depend on the timing of cancellation and the amount of work already undertaken in preparation for the job. If cancellation is made with insufficient notice, we may retain all or part of the deposit to cover administration, reserved labour, travel planning, and other incurred losses. The exact position will be judged fairly and in line with the circumstances.
If we need to cancel or reschedule because of unsafe weather, equipment failure, staffing issues, road access problems, legal restrictions, or any other matter beyond our reasonable control, we will notify you as soon as possible and arrange an alternative date where feasible. We are not responsible for indirect losses arising from a delay, including loss of earnings, missed appointments, or third-party charges, unless the law requires otherwise. Any date given for completion is an estimate unless we have expressly agreed a fixed contractual deadline.
If you are not present when required, or fail to arrange access, or do not provide the information necessary to complete the work safely, we may treat the appointment as aborted and charge a reasonable fee. 
This may include a call-out charge, labour already committed, or costs associated with arriving at the site. Repeated cancellations, repeated inability to access the site, or persistent changes to the scope may result in future bookings being declined.
5. Liability and Customer Responsibilities
We will exercise reasonable skill and care in providing our services, and we maintain appropriate precautions for a professional tree surgery operation. However, due to the nature of arboricultural work, some risks cannot be completely eliminated. To the fullest extent permitted by law, we are not liable for losses arising from circumstances outside our reasonable control, including hidden defects in trees, pre-existing structural weaknesses, unknown underground services, unstable ground, or conditions not reasonably discoverable before work begins.
The customer must tell us about any known hazards, including underground utilities, overhead cables, asbestos, fragile surfaces, concealed drains, water features, or security systems that could be affected by the work. The customer is also responsible for removing or protecting items that may be damaged, such as garden furniture, ornaments, vehicles, or sensitive plantings, unless we have expressly agreed to do so. Where work involves access onto neighbouring land or shared areas, the customer must obtain the required permission unless we have agreed to arrange it.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under law. Subject to that, our liability for loss or damage arising from the services shall be limited to the amount paid or payable for the particular job in question, except where a different limitation is required by statute. We do not accept responsibility for consequential or indirect losses, including loss of profit, business interruption, or loss of anticipated savings.
6. Waste Handling and Environmental Compliance
All waste produced during tree surgery work will be handled in accordance with applicable UK waste legislation and environmental obligations. Green waste, timber, and related arisings may be reused, recycled, composted, chipped, or disposed of through appropriate lawful channels. We will manage waste in a manner intended to reduce environmental impact where reasonably practicable. When waste is taken from site, it becomes our responsibility to transport and dispose of it in compliance with relevant regulations and duty of care requirements.
The customer must not ask us to dispose of waste unlawfully, burn material contrary to local or environmental rules, or leave debris in a condition that would create nuisance, hazard, or pollution. If the customer requests that waste be left on site, they are responsible for storing and managing it safely after completion. We are not responsible for future use of any waste products left on the property, including woodchip or logs, unless we have expressly agreed a specific purpose in writing.
Where the work generates controlled waste or requires special handling, we may charge extra for compliant disposal. This includes, for example, contaminated material, invasive species waste, or debris requiring separation and specialist treatment. We reserve the right to decline any request that would put us in breach of environmental law, waste carriage rules, or our legal duty of care. Any site left with waste barriers, containers, or temporary storage measures must not be disturbed until it is safe to do so.
7. Complaints, Changes, and General Provisions
If you believe the service has not been delivered in accordance with the quotation or these terms, you should raise the issue promptly so that we may inspect and, where appropriate, remedy the concern. Complaints should be supported by clear details of the issue and any relevant photographs. We will consider each matter fairly and in good faith. Minor variations in appearance, finish, or natural tree response to pruning do not necessarily amount to defective performance, particularly where living material is involved.
We may update these terms from time to time. The version in force at the time of your booking will apply to that job unless a later version is expressly agreed in writing. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No delay or failure by us to enforce a right shall be treated as a waiver of that right. Headings are for convenience only and do not affect interpretation.
Governing Law: These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by Tree Surgeons Woolwich, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where applicable consumer law provides otherwise. By booking our services, you confirm that you have read, understood, and accepted these terms. These provisions are intended to support a transparent and lawful service relationship for all tree surgery work we undertake.